Computer and Network Maintenance and Support
We offer a range of maintenance packages to give you continuous cover and to suit all budgets. We will ensure there is always someone on hand to meet your computing needs, and you will have named contacts to call upon. We make it our business to offer you complete peace of mind with our maintenance packages.
Premium - Designed especially for the larger business
- Highest priority on calls
- Free telephone technical support
- Remote support software (If suited to your systems)
- Free systems health check
- Includes 8 hours onsite / workshop labour
- Discounted prices
Professional - For medium and smaller enterprises
- Priority on calls
- Free telephone technical support
- Free systems health check
- Discounted prices
Value
Tailor made to act as a safety net for the smaller business or individuals who will only occasionally require our input.
Tailored
If our standard packages don't suit your needs then give us a call we are able to tailor a maintenance package to your requirements
Maintenance Service Summary
| Service Level | Inclusive Hours | Call Priority | £ Per Hour | £ Per Month | ||
|---|---|---|---|---|---|---|
| 1-5 Computers | 6-25 Computers | 26-50 Computers | ||||
| Premium | 8 | 1 | £40 | £320 | £320 | £380 |
| Professional | 0 | 2 | £40 | £60 | £120 | £180 |
| Value | 0 | 3 | £60 | £0 | £0 | £0 |
Note on Response Time
An engineer will respond to all calls as quickly as possible. Priority will be given to customers on Premium and professional services, but the business criticality of the problem will also be taken into account.
Schools Colleges & Charities
A 15% discount is available to charities and government funded educational establishments. However this also lowers the call priority to level 2. This discount only applies to maintenance contract and call out charges.
Notes
- All quoted maintenance prices are exclusive of VAT. VAT is chargeable at the standard rate.
- Contract charges are to be paid monthly in advance by standing order.
- Minimum contract term is 12 months